Among their primary responsibilities is to work their team members to diagnose and troubleshoot computer related issues. Technicians should have excellent verbal and written communication skills and need to be adept at customer service.
Technicians maintain and verify workstation Anti-Virus software and server back-ups. They maintain a complete inventory of all hardware and software of their organization/clients.
Technicians’ aid help desk and fix issues wherever possible and escalate when required. They maintain all information concerning all technology devices, issues, solutions, and modifications.
Technicians take part in client meetings to ensure that developing projects migrate to production. They assess the needs and requirements of end users and document them. They communicate with end users on a regular basis to know the status of their computer systems.
Technicians work under the guidance of IT representatives to receive assets, move equipment within an organization or between different facilities, update asset management system to reveal work executed, monitor day-to-day activities, stage equipment for build or image activity, interview clients to understand pre-deployment assets and perform equipment replacement activity.
Support technicians will have to troubleshoot computer peripherals and network usage, install and maintain PC hardware and software, undertake data recovery and system backups, and independently fix network communication issues.
They should be prepared to work flexible hours and be available whenever required.
Workstation PC Technicians should support a robust network for popular operating systems, such as Windows, macOS or Linux. They should be proficient in working with servers and PCs/laptops.
Technicians install, configure, and troubleshoot workstations and networked printers, fix hardware and software issues, working with team members and vendors to fix issues, create and maintain documentation of existing and future computer systems. They add, modify, and delete user accounts including rights for all computer systems.