Technical support is beneficial for the information technology industry, as it helps organizations to monitor and maintain their networks and computer systems. The technical support team installs and configures PCs, assesses hardware and software issues and solves all types of technical problems, either remotely or in person.
Information Technology Technicians assist employees of organizations by helping them install and configure system software and hardware. They offer system and operations support to the personnel on a daily basis.
Primary responsibilities of technicians include installing, configuring and supporting laptops, PCs, tablet, and mobile phones, installing, configuring and supporting network printers. They fix LAN/WAN issues, add or delete user accounts, set up and maintain email accounts. Technicians also support VoIP telephone systems and set up folders and files.
Furthermore, technicians identify software and hardware issues at workplaces to resolve them. Besides, they carry out daily network backup tasks, conduct tests on systems equipment and programs, and more. They are also the primary contact people for logging and resolving issues.